I still Don't  understand.<br>Based on my understanding, it seems like the subject should be added<br>under *Channel<br>> Email > New Email* . However, at this point, I am unable to locate the<br>field to input the subject. Please see the attached screenshot below for<br>reference:<br>[image: image.png]<br>Additionally, after creating a new email under the Channel section, I<br>noticed that the subject field remains empty. I cannot determine where or<br>how to create or input the subject. Please see the attached screenshot<br>below for further clarification:<br>[image: image.png]<br>Feedback on Workflow Complexity<br>I would also like to share some feedback regarding the overall workflow and<br>steps involved in sending a campaign. Currently, the process feels overly<br>complicated and not user-friendly. For instance, the steps require creating<br>categories, segments, channels, and then campaigns, which makes the process<br>cumbersome and unintuitive compared to platforms like MailChimp.<br>In MailChimp, sending a campaign is straightforward and streamlined,<br>allowing users to focus on creating and sending emails without navigating<br>through multiple layers of configuration. I believe simplifying the<br>workflow could greatly improve the user experience and make the system more<br>efficient to use.<br>Could you please clarify how and where to input the email subject, as well<br>as consider reviewing the current workflow for potential improvements?<br>Thank you for your attention to these matters.<br>Regards<br>David Amukowa<br>On Mon, Mar 31, 2025 at 1:15 PM GTSSolution  wrote:<br>> Please select View Email -> Select the Design function -> You will see the<br>> Subject field you are looking for.<br>> [image: WhatsApp Image 2025-03-31 at 17.13.37_253141a4.jpg]<br>> [image: WhatsApp Image 2025-03-31 at 17.13.37_9f435b6b.jpg]<br>><br>> On Mon, 31 Mar 2025 at 16:38, Prof David amukowa <br>> wrote:<br>><br>>> Thank you for your prompt response and support.<br>>><br>>> I have done the configuration as per your guidance, and now the campaign<br>>> is in the queue to send emails. We followed all the steps, and it has<br>>> successfully worked. All our test emails were sent without any issues.<br>>><br>>> However, we have encountered another problem. All our test emails are<br>>> being *sent **without a subject line* , and we are unable to locate<br>>> where we can add or input the subject for the campaign. We have gone<br>>> through the documentation thoroughly but still cannot find the field or<br>>> section to add the subject.<br>>><br>>> Could you please guide us on how and where we can input the subject line<br>>> for the campaign emails?<br>>><br>>> We appreciate your continued assistance and look forward to your response.<br>>><br>>> On Sun, Mar 30, 2025 at 1:34 PM GTSSolution <br>>> wrote:<br>>><br> I have checked on your system. Because you have set an Email sending<br> limit, but your campaign has not yet selected any Email Limit Config, the<br> system is still waiting for you to complete the setup and is not ready to<br> send any emails.<br> If you do not select an Email Limit Config in the Campaign, the system<br> will use the default Email Limit Config. However, you have not yet selected<br> the Email Limit Config in Settings as the default, so no Email Limit Config<br> has been selected for the Campaign.<br> I have done this for you. Now your Campaign is in the queue to send<br> emails<br> —-<br> Best regards<br> GreenTech_Solutions Team<br> On Sun, 30 Mar 2025 at 16:47 GTSSolution  wrote:<br>> We only provide the support via the email.<br>><br>> —-<br>> Best regards<br>> GreenTech_Solutions Team<br>><br>><br>> On Sun, 30 Mar 2025 at 16:34 Prof David amukowa <br>> wrote:<br>><br>>> Good afternoon,<br>>><br>>><br>>> We have been working on several settings in the Marketing Automation<br>>> module and have re-uploaded the leads afresh with new email addresses,<br>>> following all the steps outlined in your documentation. However, we are<br>>> still experiencing issues, and unfortunately, it is still not working as<br>>> expected.<br>>><br>>> To address this, we kindly request a brief Google Meet session with<br>>> you so we can go through the configuration together. This will help us<br>>> identify if there’s something we might be missing or doing incorrectly.<br>>><br>>> Please let us know the time that works best for you, and we will<br>>> ensure we are available. You can use the link below to join the meeting at<br>>> the confirmed time:<br>>><br>>> Video call link: https://meet.google.com/dig-oxmx-ifw<br>>><br>>><br>>> We appreciate your support and look forward to resolving this together.<br>>><br>>> Thank you for your understanding and assistance.<br>>><br>>> On Thu, Mar 27, 2025 at 5:05 AM GTSSolution <br>>> wrote:<br>>><br> We have checked the Campaign on your system, and everything is<br> working fine. You can see the attached image.<br> The reasons why the Campaign is not sending emails are:<br> •⁠  ⁠The Lead list in the "capabuil marketing testing" Campaign does<br> not have emails.<br> •⁠  ⁠The "Tagrit Test 2" Campaign has expired.<br> •⁠  ⁠Especially, you have set an Email sending limit, so you have to<br> wait for the Cron job to run for your Campaign to send emails.<br> [image: image.png]<br> On Thu, 27 Mar 2025 at 02:36, Prof David amukowa <<br> amkoadavid@gmail.com> wrote:<br>> Good Evening GTSSolution,<br>><br>> We have just noted that this module is no longer working . I am not<br>> sure what the problem is . We have configured everything well. The SMTP is<br>> working fine when you sent a test to you email but the module is not<br>> sending emails .<br>><br>><br>> CPANEL LOGIN<br>> https://tagrit.com/cpanel<br>> Username : tagrit<br>> Username : PG&ru%?FpOgz5*#$@!56Twq1BFfk<br>> Domain : https://dev.tagrit.com<br>><br>><br>> https://dev.tagrit.com/admin<br>> Email : david@tagrit.com<br>> Password : Strong Password<br>><br>> On Tue, Mar 25, 2025 at 10:31 AM GTSSolution <br>> wrote:<br>><br>>> 1. Regarding the email design issue, please share your Cpanel/FTP<br>>> and CRM so I can check it further on your site and let you know.<br>>> 2. For the Send Now or Send Later functions, we will consider it in<br>>> the future.<br>>> 3. Regarding the reports, this issue is related to the Google<br>>> provider. Google has blocked the system's Open email requests, so we cannot<br>>> report the customer's Open actions.<br>>><br>>> On Tue, 25 Mar 2025 at 00:27, david amukowa <br>>> wrote:<br>>><br> I have also Noted that the Report is Not Correct . it is not<br> giving us Those who clicked and opened the Campaign . From this Test All of<br> them have Opened The Email and Read the Email but on the Report it is<br> showing None has opened or Clicked the Email<br> [image: image.png]<br> [image: image.png]<br> [image: image.png]<br> On Mon, Mar 24, 2025 at 8:10 PM david amukowa <<br> amkoadavid@gmail.com> wrote:<br>> Good Evening i have Tested the module and most things are working<br>> fine . but the Design is still not working . it is not showing all the<br>> Design and all the Graphics<br>><br>> I have attached all the Designs the way it is appearing on the<br>> Client side and the actual Design .<br>><br>> Also i was asking if it is possible to Add a button while<br>> Designing the Campaign workflow to have a button of Send now or Later the<br>> way Sending invoice works  . Now for the latter is when it will send once<br>> Cron Job runs , i know your module depends on Cron Job Functionality .<br>><br>> On Mon, Mar 24, 2025 at 2:56 PM GTSSolution <<br>> hungtx.gsts@gmail.com> wrote:<br>><br>>> Hi,<br>>> I send the latest version. Please update, deactivate, and<br>>> reactivate the module.<br>>><br>>>  ma_1132.zip<br>>> <a href="https://drive.google.com/open?id=15ZQLNHLfu7JoxF61zCObt4lrnnYvGPa5">https://drive.google.com/open?id=15ZQLNHLfu7JoxF61zCObt4lrnnYvGPa5</a><br>>><br>>> - Regarding the email template design display issue, after<br>>> updating to the latest version, if the issue is not resolved, could you<br>>> please provide us with images of the Email template and the actual email<br>>> the customer received?<br>>> - Regarding the email sending limit not working / Custom SMTP<br>>> Settings Not Being Used and Multiple SMTP Account Integration issues, after<br>>> updating to the latest version, you can read the detailed article here:<br>>> https://helpcenter.gtssolution.vn/article/updated-features-in-version-112-of-the-marketing-automation-module<br>>> - Regarding the Reply-to Email Configuration, please provide a<br>>> more detailed description.<br>>><br>>> On Mon, 24 Mar 2025 at 16:19, Envato Market <<br>>> do-not-reply@market.envato.com> wrote:<br>>><br> Dear GreenTech_Solutions Team,<br> I hope this email finds you well.<br> We recently purchased your Marketing Automation module, and<br> after thorough testing, we have found it to be packed with great features<br> that align with what a marketing automation system should offer. However,<br> during our testing phase, we encountered a few issues that we would like to<br> bring to your attention for resolution. Additionally, we have some<br> suggestions for improvement that could further enhance the module's<br> functionality.<br> Issues Identified:<br> Email Template Design Rendering Issue<br> While designing an email template with graphics, colors, and<br> photos, we noticed that when the email is sent to customers, the design<br> does not render correctly. Instead of receiving the email with the intended<br> design, recipients only receive the text content, leaving out the graphics<br> and photos. This issue undermines the visual appeal and branding of our<br> campaigns.<br> Email Sending Limit Feature Not Working<br> The module includes a feature to set an email sending limit,<br> which is a great way to avoid being flagged as spam. However, this feature<br> does not seem to be functioning as expected. For instance, we set a limit<br> of 100 emails per hour to prevent our domain from being flagged, but the<br> module continues to send emails without adhering to this limit. Kindly<br> investigate and resolve this issue.<br> Custom SMTP Settings Not Being Used<br> The module allows us to configure custom SMTP settings, which<br> we have done correctly. However, when we release a campaign, the emails are<br> sent using the system's default SMTP instead of the custom SMTP we<br> configured and enabled. This creates inconsistencies in email delivery and<br> defeats the purpose of having custom SMTP settings.<br> Suggestions for Improvement:<br> Multiple SMTP Account Integration<br> It would be highly beneficial to add functionality allowing<br> users to integrate multiple SMTP accounts (e.g., 3-4 different SMTPs such<br> as our domain SMTP, Google SMTP, Zoho SMTP, etc.). This feature would<br> enable us to distribute campaign emails across different SMTPs, reducing<br> the risk of our domain being flagged as spam. I have seen a similar feature<br> in Odoo’s Email Marketing Module, and it works exceptionally well.<br> Reply-to Email Configuration<br> On the SMTP configuration page, it would be helpful to include<br> a field for adding a "Reply-to" email address. This would allow recipients<br> to reply directly to a designated email if they wish to respond to the<br> campaign. Again, this is a feature I’ve observed in other platforms and has<br> proven to be very useful.<br> We believe that addressing these issues and implementing these<br> suggestions would significantly improve the performance and usability of<br> your Marketing Automation module. We look forward to your prompt response<br> and resolution of these matters. Please let us know if you need any<br> additional information or clarification regarding the issues mentioned<br> above.<br> Thank you for your attention to this matter.<br> ---------<br> This email was sent through your item support contact form on<br> Envato Market.<br> Item: Marketing Automation module for Perfex CRM<br> Sender: davidamukowa<br> Date purchased: 10/02/2025<br> Support Entitlement: Support ends 12/08/2025<br> Verification URL (valid for 7 days):<br> https://codecanyon.net/user/davidamukowa?inspection_key=MTgxMjgyMg%3D%3D%0A&message_type=support_inquiry<br> You can reply directly to this email to respond to davidamukowa.<br>>><br>>> --<br>>><br>>> ---<br>>> Best regards<br>>> GreenTech Solutions Team<br>>><br>><br>>><br>>> --<br>>><br>>> ---<br>>> Best regards<br>>> GreenTech Solutions Team<br>>><br>><br> --<br> ---<br> Best regards<br> GreenTech Solutions Team<br>>><br>><br>> --<br>><br>> ---<br>> Best regards<br>> GreenTech Solutions Team<br>>