Thank you for the clarification.<br>kindly Show us with screenshot the exactly place am supposed to put this<br>subject  field into the email content<br>Is it on the Channel menu during Email Channel creation or<br>During Campaign creation ? or During the Email Templates Creation ?<br>because still i can't see that exactly place<br>this is how the Campaign is Received<br>[image: image.png]<br>On Mon, Mar 31, 2025 at 2:09 PM GTSSolution  wrote:<br>> - Regarding the "Subject" field issue, in older versions, the Subject<br>> field was displayed externally when you created a new email, which is as<br>> you mentioned. However, in version 1.1.1, we updated the Subject field into<br>> the email content. The purpose of this change is to allow you to design the<br>> Subject in different languages, to match the language in the email content<br>> you send.<br>> You can add the Email Subject for each language you design. This will be a<br>> plus when customers receive emails.<br>><br>> - Regarding the complexity of the Workflow, we will consider it in the<br>> future.<br>><br>> On Mon, 31 Mar 2025 at 17:43, Prof David amukowa <br>> wrote:<br>><br>>><br>>><br>>> I still Don't  understand.<br>>><br>>> Based on my understanding, it seems like the subject should be added<br>>> under *Channel > Email > New Email* . However, at this point, I am<br>>> unable to locate the field to input the subject. Please see the attached<br>>> screenshot below for reference:<br>>><br>>> [image: image.png]<br>>><br>>><br>>> Additionally, after creating a new email under the Channel section, I<br>>> noticed that the subject field remains empty. I cannot determine where or<br>>> how to create or input the subject. Please see the attached screenshot<br>>> below for further clarification:<br>>><br>>> [image: image.png]<br>>><br>>><br>>><br>>><br>>><br>>> Feedback on Workflow Complexity<br>>><br>>> I would also like to share some feedback regarding the overall workflow<br>>> and steps involved in sending a campaign. Currently, the process feels<br>>> overly complicated and not user-friendly. For instance, the steps require<br>>> creating categories, segments, channels, and then campaigns, which makes<br>>> the process cumbersome and unintuitive compared to platforms like MailChimp.<br>>><br>>> In MailChimp, sending a campaign is straightforward and streamlined,<br>>> allowing users to focus on creating and sending emails without navigating<br>>> through multiple layers of configuration. I believe simplifying the<br>>> workflow could greatly improve the user experience and make the system more<br>>> efficient to use.<br>>><br>>> Could you please clarify how and where to input the email subject, as<br>>> well as consider reviewing the current workflow for potential improvements?<br>>><br>>> Thank you for your attention to these matters.<br>>><br>>><br>>> Regards<br>>><br>>> David Amukowa<br>>><br>>><br>>><br>>><br>>><br>>><br>>> On Mon, Mar 31, 2025 at 1:15 PM GTSSolution <br>>> wrote:<br>>><br> Please select View Email -> Select the Design function -> You will see<br> the Subject field you are looking for.<br> [image: WhatsApp Image 2025-03-31 at 17.13.37_253141a4.jpg]<br> [image: WhatsApp Image 2025-03-31 at 17.13.37_9f435b6b.jpg]<br> On Mon, 31 Mar 2025 at 16:38, Prof David amukowa <br> wrote:<br>> Thank you for your prompt response and support.<br>><br>> I have done the configuration as per your guidance, and now the<br>> campaign is in the queue to send emails. We followed all the steps, and it<br>> has successfully worked. All our test emails were sent without any issues.<br>><br>> However, we have encountered another problem. All our test emails are<br>> being *sent **without a subject line* , and we are unable to locate<br>> where we can add or input the subject for the campaign. We have gone<br>> through the documentation thoroughly but still cannot find the field or<br>> section to add the subject.<br>><br>> Could you please guide us on how and where we can input the subject<br>> line for the campaign emails?<br>><br>> We appreciate your continued assistance and look forward to your<br>> response.<br>><br>> On Sun, Mar 30, 2025 at 1:34 PM GTSSolution <br>> wrote:<br>><br>>> I have checked on your system. Because you have set an Email sending<br>>> limit, but your campaign has not yet selected any Email Limit Config, the<br>>> system is still waiting for you to complete the setup and is not ready to<br>>> send any emails.<br>>><br>>> If you do not select an Email Limit Config in the Campaign, the system<br>>> will use the default Email Limit Config. However, you have not yet selected<br>>> the Email Limit Config in Settings as the default, so no Email Limit Config<br>>> has been selected for the Campaign.<br>>><br>>> I have done this for you. Now your Campaign is in the queue to send<br>>> emails<br>>><br>>><br>>> —-<br>>> Best regards<br>>> GreenTech_Solutions Team<br>>><br>>><br>>> On Sun, 30 Mar 2025 at 16:47 GTSSolution <br>>> wrote:<br>>><br> We only provide the support via the email.<br> —-<br> Best regards<br> GreenTech_Solutions Team<br> On Sun, 30 Mar 2025 at 16:34 Prof David amukowa <br> wrote:<br>> Good afternoon,<br>><br>><br>> We have been working on several settings in the Marketing Automation<br>> module and have re-uploaded the leads afresh with new email addresses,<br>> following all the steps outlined in your documentation. However, we are<br>> still experiencing issues, and unfortunately, it is still not working as<br>> expected.<br>><br>> To address this, we kindly request a brief Google Meet session with<br>> you so we can go through the configuration together. This will help us<br>> identify if there’s something we might be missing or doing incorrectly.<br>><br>> Please let us know the time that works best for you, and we will<br>> ensure we are available. You can use the link below to join the meeting at<br>> the confirmed time:<br>><br>> Video call link: https://meet.google.com/dig-oxmx-ifw<br>><br>><br>> We appreciate your support and look forward to resolving this<br>> together.<br>><br>> Thank you for your understanding and assistance.<br>><br>> On Thu, Mar 27, 2025 at 5:05 AM GTSSolution <br>> wrote:<br>><br>>> We have checked the Campaign on your system, and everything is<br>>> working fine. You can see the attached image.<br>>><br>>> The reasons why the Campaign is not sending emails are:<br>>> •⁠  ⁠The Lead list in the "capabuil marketing testing" Campaign<br>>> does not have emails.<br>>> •⁠  ⁠The "Tagrit Test 2" Campaign has expired.<br>>> •⁠  ⁠Especially, you have set an Email sending limit, so you have<br>>> to wait for the Cron job to run for your Campaign to send emails.<br>>><br>>> [image: image.png]<br>>><br>>> On Thu, 27 Mar 2025 at 02:36, Prof David amukowa <<br>>> amkoadavid@gmail.com> wrote:<br>>><br> Good Evening GTSSolution,<br> We have just noted that this module is no longer working . I am<br> not sure what the problem is . We have configured everything well. The SMTP<br> is working fine when you sent a test to you email but the module is not<br> sending emails .<br> CPANEL LOGIN<br> https://tagrit.com/cpanel<br> Username : tagrit<br> Username : PG&ru%?FpOgz5*#$@!56Twq1BFfk<br> Domain : https://dev.tagrit.com<br> https://dev.tagrit.com/admin<br> Email : david@tagrit.com<br> Password : Strong Password<br> On Tue, Mar 25, 2025 at 10:31 AM GTSSolution <<br> hungtx.gsts@gmail.com> wrote:<br>> 1. Regarding the email design issue, please share your Cpanel/FTP<br>> and CRM so I can check it further on your site and let you know.<br>> 2. For the Send Now or Send Later functions, we will consider it<br>> in the future.<br>> 3. Regarding the reports, this issue is related to the Google<br>> provider. Google has blocked the system's Open email requests, so we cannot<br>> report the customer's Open actions.<br>><br>> On Tue, 25 Mar 2025 at 00:27, david amukowa <br>> wrote:<br>><br>>> I have also Noted that the Report is Not Correct . it is not<br>>> giving us Those who clicked and opened the Campaign . From this Test All of<br>>> them have Opened The Email and Read the Email but on the Report it is<br>>> showing None has opened or Clicked the Email<br>>><br>>> [image: image.png]<br>>><br>>><br>>> [image: image.png]<br>>><br>>><br>>> [image: image.png]<br>>><br>>> On Mon, Mar 24, 2025 at 8:10 PM david amukowa <<br>>> amkoadavid@gmail.com> wrote:<br>>><br> Good Evening i have Tested the module and most things<br> are working fine . but the Design is still not working . it is not<br> showing all the Design and all the Graphics<br> I have attached all the Designs the way it is appearing on the<br> Client side and the actual Design .<br> Also i was asking if it is possible to Add a button while<br> Designing the Campaign workflow to have a button of Send now or Later the<br> way Sending invoice works  . Now for the latter is when it will send once<br> Cron Job runs , i know your module depends on Cron Job Functionality .<br> On Mon, Mar 24, 2025 at 2:56 PM GTSSolution <<br> hungtx.gsts@gmail.com> wrote:<br>> Hi,<br>> I send the latest version. Please update, deactivate, and<br>> reactivate the module.<br>><br>>  ma_1132.zip<br>> <a href="https://drive.google.com/open?id=15ZQLNHLfu7JoxF61zCObt4lrnnYvGPa5">https://drive.google.com/open?id=15ZQLNHLfu7JoxF61zCObt4lrnnYvGPa5</a><br>><br>> - Regarding the email template design display issue, after<br>> updating to the latest version, if the issue is not resolved, could you<br>> please provide us with images of the Email template and the actual email<br>> the customer received?<br>> - Regarding the email sending limit not working / Custom SMTP<br>> Settings Not Being Used and Multiple SMTP Account Integration issues, after<br>> updating to the latest version, you can read the detailed article here:<br>> https://helpcenter.gtssolution.vn/article/updated-features-in-version-112-of-the-marketing-automation-module<br>> - Regarding the Reply-to Email Configuration, please provide a<br>> more detailed description.<br>><br>> On Mon, 24 Mar 2025 at 16:19, Envato Market <<br>> do-not-reply@market.envato.com> wrote:<br>><br>>> Dear GreenTech_Solutions Team,<br>>><br>>> I hope this email finds you well.<br>>><br>>> We recently purchased your Marketing Automation module, and<br>>> after thorough testing, we have found it to be packed with great features<br>>> that align with what a marketing automation system should offer. However,<br>>> during our testing phase, we encountered a few issues that we would like to<br>>> bring to your attention for resolution. Additionally, we have some<br>>> suggestions for improvement that could further enhance the module's<br>>> functionality.<br>>><br>>><br>>> Issues Identified:<br>>><br>>><br>>> Email Template Design Rendering Issue<br>>><br>>> While designing an email template with graphics, colors, and<br>>> photos, we noticed that when the email is sent to customers, the design<br>>> does not render correctly. Instead of receiving the email with the intended<br>>> design, recipients only receive the text content, leaving out the graphics<br>>> and photos. This issue undermines the visual appeal and branding of our<br>>> campaigns.<br>>><br>>> Email Sending Limit Feature Not Working<br>>><br>>> The module includes a feature to set an email sending limit,<br>>> which is a great way to avoid being flagged as spam. However, this feature<br>>> does not seem to be functioning as expected. For instance, we set a limit<br>>> of 100 emails per hour to prevent our domain from being flagged, but the<br>>> module continues to send emails without adhering to this limit. Kindly<br>>> investigate and resolve this issue.<br>>><br>>> Custom SMTP Settings Not Being Used<br>>><br>>> The module allows us to configure custom SMTP settings, which<br>>> we have done correctly. However, when we release a campaign, the emails are<br>>> sent using the system's default SMTP instead of the custom SMTP we<br>>> configured and enabled. This creates inconsistencies in email delivery and<br>>> defeats the purpose of having custom SMTP settings.<br>>><br>>> Suggestions for Improvement:<br>>><br>>> Multiple SMTP Account Integration<br>>><br>>> It would be highly beneficial to add functionality allowing<br>>> users to integrate multiple SMTP accounts (e.g., 3-4 different SMTPs such<br>>> as our domain SMTP, Google SMTP, Zoho SMTP, etc.). This feature would<br>>> enable us to distribute campaign emails across different SMTPs, reducing<br>>> the risk of our domain being flagged as spam. I have seen a similar feature<br>>> in Odoo’s Email Marketing Module, and it works exceptionally well.<br>>><br>>> Reply-to Email Configuration<br>>><br>>> On the SMTP configuration page, it would be helpful to<br>>> include a field for adding a "Reply-to" email address. This would allow<br>>> recipients to reply directly to a designated email if they wish to respond<br>>> to the campaign. Again, this is a feature I’ve observed in other platforms<br>>> and has proven to be very useful.<br>>><br>>> We believe that addressing these issues and implementing<br>>> these suggestions would significantly improve the performance and usability<br>>> of your Marketing Automation module. We look forward to your prompt<br>>> response and resolution of these matters. Please let us know if you need<br>>> any additional information or clarification regarding the issues mentioned<br>>> above.<br>>><br>>> Thank you for your attention to this matter.<br>>><br>>> ---------<br>>><br>>> This email was sent through your item support contact form on<br>>> Envato Market.<br>>><br>>> Item: Marketing Automation module for Perfex CRM<br>>> Sender: davidamukowa<br>>><br>>> Date purchased: 10/02/2025<br>>> Support Entitlement: Support ends 12/08/2025<br>>> Verification URL (valid for 7 days):<br>>> https://codecanyon.net/user/davidamukowa?inspection_key=MTgxMjgyMg%3D%3D%0A&message_type=support_inquiry<br>>><br>>><br>>> You can reply directly to this email to respond to<br>>> davidamukowa.<br>>><br>>><br>><br>> --<br>><br>> ---<br>> Best regards<br>> GreenTech Solutions Team<br>><br>><br>> --<br>><br>> ---<br>> Best regards<br>> GreenTech Solutions Team<br>><br>>><br>>> --<br>>><br>>> ---<br>>> Best regards<br>>> GreenTech Solutions Team<br>>><br>><br> --<br> ---<br> Best regards<br> GreenTech Solutions Team<br>>><br>><br>> --<br>><br>> ---<br>> Best regards<br>> GreenTech Solutions Team<br>>