Hi David,<br>Kindly note that we have sent out communication with a request from the evaluation team.<br>To avoid miscommunication, please confirm the contact person for all updates concerning the request to integrate with SBCA.<br>Please action the email attached and provide us with the information requested.<br>Regards,<br>The Accounting API Team<br>From: Prof David Amukowa <br>Sent: Wednesday, 02 April 2025 09:53<br>To: ZA - SL - Pastel - MB - My Business - API <br>Cc: Kubushi, Joewie ; KEVIN AMAYI ; info@tagrit.com; Capabuil Ltd ; Reagan Nyadimo ; nafisa.ahmed@capabuil.com<br>Subject: Re: Still Following up on the Live API<br>EXTERNAL EMAIL<br>Dear Sage API Team,<br>Good morning,<br>I am following up to inquire about the status of our request for the Live API Key , which we have been awaiting for nearly two months now. Despite multiple communications and providing all required information, we have yet to receive any updates or resolution on this matter.<br>Could you kindly provide us with an update on the progress and a clear timeline for when we can expect the Live API Key to be issued?<br>Your prompt response would be greatly appreciated.<br>On Tue, Apr 1, 2025 at 1:05 PM Prof David Amukowa  wrote:<br>Dear Sage API Team,<br>Good Afternoon,<br>I hope this email finds you well. Unfortunately, I must express our growing frustration and dissatisfaction with the way this matter has been handled over the past two months. We have been patiently waiting for the issuance of the Live API Key, which is critical for us to proceed with integrating our systems. However, your team’s continued delays and repetitive requests for information that we have already provided are causing significant disruptions to our operations.<br>To summarize:<br>We initially requested the Live API Key nearly two months ago.<br>Since then, we have responded promptly and comprehensively to every request for clarification or additional details, including providing a detailed frequency plan adhering to the usage limits outlined in your Developer Services License Agreement.<br>Despite this, your team continues to rotate the same questions back to us, delaying progress unnecessarily.<br>The impact of this delay is severe:<br>Our imprest system integration —which was scheduled to go live months ago—remains non-functional, leaving our accounting department overwhelmed with manual work.<br>Our staff are unable to automate critical processes such as imprest reconciliation, expense management, and data synchronization, leading to inefficiencies and errors.<br>The pile-up of unresolved tasks is affecting our overall productivity and timeline.<br>We fail to understand why this process has dragged on for so long. If there are concerns about our responses, why not take the initiative to issue the Live API Key with a default limit configured on your side? For example, you could impose a reasonable cap on API calls per day or minute (as per your own guidelines) and inform us accordingly. This would allow us to move forward while ensuring compliance with your policies.<br>Instead, your team keeps rotating the same questions, wasting valuable time and frustrating us as clients. Since Capabuil Limited As a loyal customer since 2019, we expected better professionalism and responsiveness from Sage.<br>If your intention is not to provide us with the Live API Key, we would appreciate it if you informed us outright so that we can explore alternative solutions. However, keeping us in limbo for two months is neither professional nor acceptable.<br>To reiterate, here’s what we need:<br>Immediate issuance of the Live API Key , even with default limits imposed by your team.<br>Clear communication on any outstanding requirements or concerns so that we can address them promptly.<br>We urge you to treat this matter with the urgency it deserves. Please respond within the next 24 hours with a concrete resolution or timeline.<br>Thank you for your attention to this matter.<br>--<br>[https://ci3.googleusercontent.com/mail-sig/AIorK4x39FH-yWkwMwQLIwnH56j5qn9WnN55tvenWlF1Z_kf4es7NocfV43kzbXsWskbO3WPCiYhASUqBXw5]<br>David Amukowa<br>IT Consultant<br>[Sage]<br>The information contained in this email transmission may constitute confidential information. If you are not the intended recipient, please take notice that reuse of the information is prohibited.