Thank you for your prompt response and support.<br>I have done the configuration as per your guidance, and now the campaign is<br>in the queue to send emails. We followed all the steps, and it has<br>successfully worked. All our test emails were sent without any issues.<br>However, we have encountered another problem. All our test emails are<br>being *sent<br>**without a subject line* , and we are unable to locate where we can add or<br>input the subject for the campaign. We have gone through the documentation<br>thoroughly but still cannot find the field or section to add the subject.<br>Could you please guide us on how and where we can input the subject line<br>for the campaign emails?<br>We appreciate your continued assistance and look forward to your response.<br>On Sun, Mar 30, 2025 at 1:34 PM GTSSolution  wrote:<br>> I have checked on your system. Because you have set an Email sending<br>> limit, but your campaign has not yet selected any Email Limit Config, the<br>> system is still waiting for you to complete the setup and is not ready to<br>> send any emails.<br>><br>> If you do not select an Email Limit Config in the Campaign, the system<br>> will use the default Email Limit Config. However, you have not yet selected<br>> the Email Limit Config in Settings as the default, so no Email Limit Config<br>> has been selected for the Campaign.<br>><br>> I have done this for you. Now your Campaign is in the queue to send emails<br>><br>><br>> —-<br>> Best regards<br>> GreenTech_Solutions Team<br>><br>><br>> On Sun, 30 Mar 2025 at 16:47 GTSSolution  wrote:<br>><br>>> We only provide the support via the email.<br>>><br>>> —-<br>>> Best regards<br>>> GreenTech_Solutions Team<br>>><br>>><br>>> On Sun, 30 Mar 2025 at 16:34 Prof David amukowa <br>>> wrote:<br>>><br> Good afternoon,<br> We have been working on several settings in the Marketing Automation<br> module and have re-uploaded the leads afresh with new email addresses,<br> following all the steps outlined in your documentation. However, we are<br> still experiencing issues, and unfortunately, it is still not working as<br> expected.<br> To address this, we kindly request a brief Google Meet session with you<br> so we can go through the configuration together. This will help us identify<br> if there’s something we might be missing or doing incorrectly.<br> Please let us know the time that works best for you, and we will ensure<br> we are available. You can use the link below to join the meeting at the<br> confirmed time:<br> Video call link: https://meet.google.com/dig-oxmx-ifw<br> We appreciate your support and look forward to resolving this together.<br> Thank you for your understanding and assistance.<br> On Thu, Mar 27, 2025 at 5:05 AM GTSSolution <br> wrote:<br>> We have checked the Campaign on your system, and everything is working<br>> fine. You can see the attached image.<br>><br>> The reasons why the Campaign is not sending emails are:<br>> •⁠  ⁠The Lead list in the "capabuil marketing testing" Campaign does<br>> not have emails.<br>> •⁠  ⁠The "Tagrit Test 2" Campaign has expired.<br>> •⁠  ⁠Especially, you have set an Email sending limit, so you have to<br>> wait for the Cron job to run for your Campaign to send emails.<br>><br>> [image: image.png]<br>><br>> On Thu, 27 Mar 2025 at 02:36, Prof David amukowa <br>> wrote:<br>><br>>> Good Evening GTSSolution,<br>>><br>>> We have just noted that this module is no longer working . I am not<br>>> sure what the problem is . We have configured everything well. The SMTP is<br>>> working fine when you sent a test to you email but the module is not<br>>> sending emails .<br>>><br>>><br>>> CPANEL LOGIN<br>>> https://tagrit.com/cpanel<br>>> Username : tagrit<br>>> Username : PG&ru%?FpOgz5*#$@!56Twq1BFfk<br>>> Domain : https://dev.tagrit.com<br>>><br>>><br>>> https://dev.tagrit.com/admin<br>>> Email : david@tagrit.com<br>>> Password : Strong Password<br>>><br>>> On Tue, Mar 25, 2025 at 10:31 AM GTSSolution <br>>> wrote:<br>>><br> 1. Regarding the email design issue, please share your Cpanel/FTP and<br> CRM so I can check it further on your site and let you know.<br> 2. For the Send Now or Send Later functions, we will consider it in<br> the future.<br> 3. Regarding the reports, this issue is related to the Google<br> provider. Google has blocked the system's Open email requests, so we cannot<br> report the customer's Open actions.<br> On Tue, 25 Mar 2025 at 00:27, david amukowa <br> wrote:<br>> I have also Noted that the Report is Not Correct . it is not giving<br>> us Those who clicked and opened the Campaign . From this Test All of them<br>> have Opened The Email and Read the Email but on the Report it is showing<br>> None has opened or Clicked the Email<br>><br>> [image: image.png]<br>><br>><br>> [image: image.png]<br>><br>><br>> [image: image.png]<br>><br>> On Mon, Mar 24, 2025 at 8:10 PM david amukowa <br>> wrote:<br>><br>>> Good Evening i have Tested the module and most things are working<br>>> fine . but the Design is still not working . it is not showing all the<br>>> Design and all the Graphics<br>>><br>>> I have attached all the Designs the way it is appearing on the<br>>> Client side and the actual Design .<br>>><br>>> Also i was asking if it is possible to Add a button while Designing<br>>> the Campaign workflow to have a button of Send now or Later the way Sending<br>>> invoice works  . Now for the latter is when it will send once Cron Job runs<br>>> , i know your module depends on Cron Job Functionality .<br>>><br>>> On Mon, Mar 24, 2025 at 2:56 PM GTSSolution <br>>> wrote:<br>>><br> Hi,<br> I send the latest version. Please update, deactivate, and<br> reactivate the module.<br>  ma_1132.zip<br> <a href="https://drive.google.com/open?id=15ZQLNHLfu7JoxF61zCObt4lrnnYvGPa5">https://drive.google.com/open?id=15ZQLNHLfu7JoxF61zCObt4lrnnYvGPa5</a><br> - Regarding the email template design display issue, after<br> updating to the latest version, if the issue is not resolved, could you<br> please provide us with images of the Email template and the actual email<br> the customer received?<br> - Regarding the email sending limit not working / Custom SMTP<br> Settings Not Being Used and Multiple SMTP Account Integration issues, after<br> updating to the latest version, you can read the detailed article here:<br> https://helpcenter.gtssolution.vn/article/updated-features-in-version-112-of-the-marketing-automation-module<br> - Regarding the Reply-to Email Configuration, please provide a<br> more detailed description.<br> On Mon, 24 Mar 2025 at 16:19, Envato Market <<br> do-not-reply@market.envato.com> wrote:<br>> Dear GreenTech_Solutions Team,<br>><br>> I hope this email finds you well.<br>><br>> We recently purchased your Marketing Automation module, and after<br>> thorough testing, we have found it to be packed with great features that<br>> align with what a marketing automation system should offer. However, during<br>> our testing phase, we encountered a few issues that we would like to bring<br>> to your attention for resolution. Additionally, we have some suggestions<br>> for improvement that could further enhance the module's functionality.<br>><br>><br>> Issues Identified:<br>><br>><br>> Email Template Design Rendering Issue<br>><br>> While designing an email template with graphics, colors, and<br>> photos, we noticed that when the email is sent to customers, the design<br>> does not render correctly. Instead of receiving the email with the intended<br>> design, recipients only receive the text content, leaving out the graphics<br>> and photos. This issue undermines the visual appeal and branding of our<br>> campaigns.<br>><br>> Email Sending Limit Feature Not Working<br>><br>> The module includes a feature to set an email sending limit,<br>> which is a great way to avoid being flagged as spam. However, this feature<br>> does not seem to be functioning as expected. For instance, we set a limit<br>> of 100 emails per hour to prevent our domain from being flagged, but the<br>> module continues to send emails without adhering to this limit. Kindly<br>> investigate and resolve this issue.<br>><br>> Custom SMTP Settings Not Being Used<br>><br>> The module allows us to configure custom SMTP settings, which we<br>> have done correctly. However, when we release a campaign, the emails are<br>> sent using the system's default SMTP instead of the custom SMTP we<br>> configured and enabled. This creates inconsistencies in email delivery and<br>> defeats the purpose of having custom SMTP settings.<br>><br>> Suggestions for Improvement:<br>><br>> Multiple SMTP Account Integration<br>><br>> It would be highly beneficial to add functionality allowing users<br>> to integrate multiple SMTP accounts (e.g., 3-4 different SMTPs such as our<br>> domain SMTP, Google SMTP, Zoho SMTP, etc.). This feature would enable us to<br>> distribute campaign emails across different SMTPs, reducing the risk of our<br>> domain being flagged as spam. I have seen a similar feature in Odoo’s Email<br>> Marketing Module, and it works exceptionally well.<br>><br>> Reply-to Email Configuration<br>><br>> On the SMTP configuration page, it would be helpful to include a<br>> field for adding a "Reply-to" email address. This would allow recipients to<br>> reply directly to a designated email if they wish to respond to the<br>> campaign. Again, this is a feature I’ve observed in other platforms and has<br>> proven to be very useful.<br>><br>> We believe that addressing these issues and implementing these<br>> suggestions would significantly improve the performance and usability of<br>> your Marketing Automation module. We look forward to your prompt response<br>> and resolution of these matters. Please let us know if you need any<br>> additional information or clarification regarding the issues mentioned<br>> above.<br>><br>> Thank you for your attention to this matter.<br>><br>> ---------<br>><br>> This email was sent through your item support contact form on<br>> Envato Market.<br>><br>> Item: Marketing Automation module for Perfex CRM<br>> Sender: davidamukowa<br>><br>> Date purchased: 10/02/2025<br>> Support Entitlement: Support ends 12/08/2025<br>> Verification URL (valid for 7 days):<br>> https://codecanyon.net/user/davidamukowa?inspection_key=MTgxMjgyMg%3D%3D%0A&message_type=support_inquiry<br>><br>><br>> You can reply directly to this email to respond to davidamukowa.<br>><br>><br> --<br> ---<br> Best regards<br> GreenTech Solutions Team<br>>><br> --<br> ---<br> Best regards<br> GreenTech Solutions Team<br>>><br>><br>> --<br>><br>> ---<br>> Best regards<br>> GreenTech Solutions Team<br>>