Dear Sage API Team,<br>Good Afternoon,<br>I hope this email finds you well. Unfortunately, I must express our growing<br>frustration and dissatisfaction with the way this matter has been handled<br>over the past two months. We have been patiently waiting for the issuance<br>of the Live API Key, which is critical for us to proceed with integrating<br>our systems. However, your team’s continued delays and repetitive requests<br>for information that we have already provided are causing significant<br>disruptions to our operations.<br>*To summarize:*<br>We initially requested the Live API Key nearly *two months ago.*<br>Since then, we have responded promptly and comprehensively to every request<br>for clarification or additional details, including providing a detailed<br>frequency plan adhering to the usage limits outlined in your Developer<br>Services License Agreement.<br>Despite this, your team continues to rotate the same questions back to us,<br>delaying progress unnecessarily.<br>*The impact of this delay is severe:*<br>*Our imprest system integration* —which was scheduled to go live months<br>ago—remains non-functional, leaving our accounting department overwhelmed<br>with manual work.<br>Our staff are unable to automate critical processes such as imprest<br>reconciliation, expense management, and data synchronization, leading to<br>inefficiencies and errors.<br>The pile-up of unresolved tasks is affecting our overall productivity and<br>timeline.<br>We fail to understand why this process has dragged on for so long. If there<br>are concerns about our responses, why not take the initiative to issue the<br>Live API Key with a default limit configured on your side? For example, you<br>could impose a reasonable cap on API calls per day or minute (as per your<br>own guidelines) and inform us accordingly. This would allow us to move<br>forward while ensuring compliance with your policies.<br>Instead, your team keeps rotating the same questions, wasting valuable time<br>and frustrating us as clients. *Since Capabuil Limited As a loyal customer<br>since 2019, we expected better professionalism and responsiveness from<br>Sage.*<br>If your intention is not to provide us with the Live API Key, we would<br>appreciate it if you informed us outright so that we can explore<br>alternative solutions. However, keeping us in limbo for two months is<br>neither professional nor acceptable.<br>*To reiterate, here’s what we need:*<br>Immediate issuance of the *Live API Key ,* even with default limits imposed<br>by your team.<br>Clear communication on any outstanding requirements or concerns so that we<br>can address them promptly.<br>We urge you to treat this matter with the urgency it deserves. Please<br>respond within the next 24 hours with a concrete resolution or timeline.<br>Thank you for your attention to this matter.